Shipping policy
RØVEXO Store Policies
Return & Refund Policy
At RØVEXO, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order.
To be eligible for a return:
- The item must be unused, unwashed, and in its original condition.
- All original tags and packaging must be included.
- Proof of purchase is required.
Refunds will be processed after the returned item has been received and inspected. Shipping fees are non-refundable unless the product received is defective or incorrect.
Exchange Policy
We offer exchanges for eligible items within 14 days of delivery.
Items may be exchanged if:
- The size does not fit.
- The product arrives damaged.
- An incorrect item was received.
Products must be returned in their original condition with all tags attached.
Shipping Policy
Orders are processed within 1–3 business days after order confirmation.
Estimated delivery times:
- Major cities: 2–5 business days.
- Other locations: 3–7 business days.
Delivery times may vary during holidays, sales periods, or due to circumstances beyond our control.
Customers will receive order updates and tracking information when available.
Privacy Policy
RØVEXO respects your privacy and is committed to protecting your personal information.
Information we may collect includes:
- Name
- Phone number
- Email address
- Shipping and billing details
We use this information to:
- Process and deliver orders.
- Provide customer support.
- Improve our services and shopping experience.
- Send important order updates.
We do not sell, rent, or share your personal information with third parties except when necessary to process payments, fulfill orders, or comply with legal obligations.
Terms & Conditions
By using our website, you agree to:
- Provide accurate information when placing orders.
- Use the website in accordance with applicable laws.
- Accept that product colors may vary slightly depending on screen settings.
RØVEXO reserves the right to update product prices, policies, and website content at any time without prior notice.
Contact Us
For any questions regarding orders, returns, exchanges, or store policies, please contact us through our customer support channels.
Thank you for choosing RØVEXO.