Refund policy
Return & Refund Policy
At RØVEXO, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order.
Eligibility for Returns
To be eligible for a return:
- The item must be unused, unworn, and unwashed.
- The item must be in its original condition and packaging.
- All original tags must be attached.
- Proof of purchase is required.
How to Start a Return
To request a return, please contact us through our Instagram page: @ROVEXO
Returns must be approved before being sent back. Items returned without prior approval will not be accepted.
If your return request is approved, we will provide instructions on how and where to send your package.
Damaged or Incorrect Items
Please inspect your order upon arrival. If you receive a defective, damaged, or incorrect item, contact us immediately through Instagram so we can resolve the issue as quickly as possible.
Non-Returnable Items
The following items cannot be returned:
- Sale or discounted items.
- Gift cards.
- Personalized or custom-made products.
- Items showing signs of use, washing, or damage caused after delivery.
Exchanges
We offer exchanges within 14 days of delivery for:
- Incorrect size selection.
- Damaged items.
- Incorrect items received.
All exchanged items must be returned in their original condition with tags attached.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be processed to your original payment method. Please note that processing times may vary depending on your payment provider.
If you have any questions regarding returns, exchanges, or refunds, please contact us through Instagram: @ROVEXO.
Shipping Policy
Orders are processed within 1–3 business days after confirmation.
Estimated Delivery Times
- Major cities: 2–5 business days.
- Other locations: 3–7 business days.
Delivery times may vary during holidays, promotional periods, or due to circumstances beyond our control.
Customers will receive order updates and tracking information when available.
Privacy PolicyR
ØVEXO respects your privacy and is committed to protecting your personal information.I
nformation We Collect
- Name
- Phone Number
- Email Address (if provided)
- Shipping and Billing Information
How We Use Your Information
- Process and deliver orders.
- Provide customer support.
- Improve our products and services.
- Send important updates regarding your order.
We do not sell, rent, or share your personal information with third parties except when necessary to process payments, fulfill orders, or comply with legal requirements.
Terms & Conditions
By using our website, you agree to:
- Provide accurate information when placing orders.
- Use the website in accordance with applicable laws.
- Accept that product colors may vary slightly due to screen settings.
RØVEXO reserves the right to update prices, policies, products, and website content at any time without prior notice.
Contact Us
For any questions regarding orders, returns, exchanges, or store policies, please contact us through our Instagram page:
rovexo._
Thank you for choosing RØVEXO.